Frequently Asked Questions
Isn't a power strip surge protector enough?
Power strip surge protectors only protect what's plugged directly into them, and they typically provide minimal joule ratings. A whole-home SPD installed at the panel handles surges coming in from the utility line before they reach any circuit in your home, providing far broader and more reliable protection.
Do whole-home surge protectors stop lightning strikes?
A whole-home SPD significantly reduces the risk of damage from nearby lightning strikes by clamping the surge voltage before it travels through your wiring. A direct strike to your home's service entrance is an extreme event, but the SPD still limits damage compared to having no protection at all.
How long does installation take?
In most cases, installation takes less than an hour. It requires a brief power interruption to the panel while we connect the device, but the rest of your home's circuits are unaffected once we're done.
How do I know if my surge protector is still working?
Quality surge protective devices include a status indicator light that shows whether the unit is still providing protection. After a large surge event, the indicator may show the device needs replacement — we can evaluate and replace it if needed.
Should I still use point-of-use surge protectors with a whole-home SPD?
Yes. A whole-home SPD handles large surges from outside the home, while point-of-use protectors catch smaller surges generated internally — for example, by large motors or appliances cycling on and off. Using both provides the most complete protection for sensitive electronics.